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Honor Student
Posts: 2
Member Since: ‎12-13-2012
Message 1 of 2 (1,801 Views)

HP Officejet J6400 series, Status Offline

My wireless and HP Officejet J6400 series all-in-one printer  shows connected, yet when the print window comes up it says 'offline'.  Where and how can I change it from 'offline' to online?

Thanks for any help.

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Provost
Posts: 29,531
Member Since: ‎11-17-2008
Message 2 of 2 (1,788 Views)

Re: HP Officejet J6400 series, Status Offline

What operating system? 

 

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.

 

Bob Headrick,  HP Expert

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