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Student
Posts: 1
Member Since: ‎08-28-2011
Message 1 of 4 (1,978 Views)

HP Officejet J6480 AIO paper mismatch error

I recently had a paper jam on my above printer, cleared it, and now I keep getting a "Paper mismatch" error and the printer just spits it out, often with a slightly crunched right edge along the last half of the right side of the sheet.  Since the first half of the ream of paper had been feeding ok I assume it's a feeder problem.  Occasionally I can hand feed a sheet through successfully, but then the print is very crooked with the lines slanting up towards the right edge.  Again, this tells me it's a feeder problem.

Any suggestions?
The printer is 2-3 years old but sees light home use.  I'm pretty disappointed and hope someone has a suggestion.

 

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PhD Student
Posts: 861
Member Since: ‎06-30-2011
Message 2 of 4 (1,962 Views)

Re: HP Officejet J6480 AIO paper mismatch error

Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!

Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Top Student
Posts: 9
Member Since: ‎11-17-2009
Message 3 of 4 (1,437 Views)

Re: HP Officejet J6480 AIO paper mismatch error

Worked for me. Thanks bassergitz!!
Honor Student
Posts: 2
Member Since: ‎12-19-2014
Message 4 of 4 (524 Views)

Re: HP Officejet J6480 AIO paper mismatch error


bassergitz wrote:

Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!


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