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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-16-2017 12:20 PM

HP Recommended

Printing with just one sheet in the paper tray still fails. But about 1/8" more of the content prints.

 

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‎02-16-2017 03:19 PM - edited ‎02-16-2017 03:19 PM

HP Recommended

I guess that cardstock is to thick for the 6830.

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‎02-18-2017 08:17 AM

HP Recommended

The specification goes up to 280 gm/sq. meter ot about 100#.

 

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‎02-18-2017 10:32 AM

HP Recommended

Specs for cardstock state 110 lb or 165 g/m2.

You should contact HP support at  http://support.hp.com/us-en/contact-hp

 

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‎02-18-2017 12:25 PM

HP Recommended

Thank you for your attempt to help.

 

I went to HP Support Chat and the tech there spent an hour with me, installed new drivers and finally tried to convince me that it is Microsoft's fault, not HP's.

 

I am trying to accurately print an MS Word 2016 document.

 

 

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