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oldfr8
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HP Officejet Pro 6830 scan head pops

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HP Officejet Pro 6830
Microsoft Windows 8 (64-bit)

When I orignally installed my HP 6830 all-in-one printer, all went well, for nearly a year.  Recently, I attempted to use the unit to scan and the scan head goes back and forth and pops in the process.  Of course an error message follows:  "Turn the printer off, then on again.  If the problem persist, the scanner has become damage and connot copy or scan."  The unit has been in the same place, not moved for over a year.  What gives?  Help please- 

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Riddle_Decipher
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@oldfr8

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the HP OfficeJet 6830 doesn't scan or copy anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked any related HP Forums post that has a similar solution?

 

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

If the issue persists, you may also check this HP Article: Click here

 

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,  

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, 

Thank you for posting in the HP Support Forum.  Have a great day! 

Regards, 

Riddle_Decipher
I am an HP Employee

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