• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-22-2017 12:13 PM

HP Recommended
Product: Product no.E3E02A
Operating System: Microsoft Windows XP (64-bit)

HP Officejet Pro 6830 won't print bule color only!  I already tried: Test print, cleanning head, 3 levels, updates on drivers,

unclogging heads.  HP scan doctor, no error messages, new cartridges....

Just stop printing blue color.

1 REPLY 1

‎05-23-2017 12:45 PM - edited ‎05-23-2017 12:52 PM

HP Recommended

@mmontessoribro

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 6830. I understand that your printer is not printing in blue color and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check the paper.
  • Check the print settings.
  • Check the estimated ink levels.
  • Print and evaluate a diagnostic page.
  • Make sure that the cartridges are properly vented and seated correctly.

Click here and follow troubleshooting steps mentioned in the document to fix this issue.

 

If these steps does not work, I request you to contact HP Phone support for further assistance on this.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.