cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
mmontessoribro
New member
1 0 0 1
Message 1 of 2
1,498
Flag Post

HP Officejet Pro 6830 won't print blue color only!

HP Recommended
Product no.E3E02A
Microsoft Windows XP (64-bit)

HP Officejet Pro 6830 won't print bule color only!  I already tried: Test print, cleanning head, 3 levels, updates on drivers,

unclogging heads.  HP scan doctor, no error messages, new cartridges....

Just stop printing blue color.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,841 25,721 1,420 1,489
Message 2 of 2
Flag Post
HP Recommended

@mmontessoribro

 

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 6830. I understand that your printer is not printing in blue color and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Check the paper.
  • Check the print settings.
  • Check the estimated ink levels.
  • Print and evaluate a diagnostic page.
  • Make sure that the cartridges are properly vented and seated correctly.

Click here and follow troubleshooting steps mentioned in the document to fix this issue.

 

If these steps does not work, I request you to contact HP Phone support for further assistance on this.

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation