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kozlow
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HP Officejet Pro 8500 A909a No Scan Options and unknown error issue

I am getting unknown errors on the mac and no scan options on the all in one. I have restarted, removed and reinstalled checked cables, updated software and i am still unable to solve this problem. Any advice?

I currently run a mac osx 10.6.8 and have an officejet pro 8500 A909a.

 

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lanz
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HP Officejet Pro 8500 A909a No Scan Options and unknown error issue

Hi,

 

First, go to mac icon - select software update

download and install the update

Restart your computer

 

go back to Mac apple icon- go to system preferences- go to print and scan / print and fax - highlight the printer- click the minus button to delete the printer

 

click the plus sign and add the printer- if printer is connected wirelessly pls select bonjour..TAKE NOTE YOU DON"T NEED TO UNINSTALL THE PRINTER

 

Try to scan using  Hp Scan- go to applications , look for the Hewlett- Packard folder - look for the HP scan 

 

Although I am working on behalf of HP, I am speaking for myself and not for HP.
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x21
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HP Officejet Pro 8500 A909a No Scan Options and unknown error issue

Alturnitivly your mac may just be having a communication problem.

 

To fix that you may just have to power cycle your printer / mac /router (if applicable) and varify/ repair your disc premissions.

 

to do this you :

1)open your applications folder

2)go to utilities

3) open disc utility

4)select your hard drive from the left side (usually the second one down, slightly indented)

5)single click verify disc permissions - let it finish

6) single click repair disc permissions - let it finish

7) restart the mac for good measure

 

 

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betriprentari
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HP Officejet Pro 8500 A909a No Scan Options and unknown error issue

Dear sir or madam,

I have HP Officejet Pro 8500 A909a A910 Printer All in one

I cannot get rid og HP Software Update window on my iMac desktop.

 

HP Scan 3 only reports reports error.

 

Please help,

Gunnar Birgisson

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