The HP Community is here for you.
07-23-2009 04:13 PM
I would like to know if anyone has been able to get this option to work and if so does it only work for an SMTP email server or can you configure it for an HTTP email server ie; Windows Live Mail. Any input would be greatly appreciated. Thanks.
Solved! View Solution.
Re: HP Officejet Pro 8500 Premier Scan to E-mail Setup
07-23-2009 06:48 PM
07-23-2009 04:32 PM
07-23-2009 06:05 PM
Thanks for your reply. All I can locate is the HTTP server name and address. How do I go about finding out the SMTP/POP server addresses? Is there a way to find that out?
07-23-2009 06:40 PM - edited 07-23-2009 06:42 PM
Incoming POP server: pop3.live.com, port = 995
Outgoing SMTP server: smtp.live.com, port = 25
Both of them require secure connection through SSL .
07-23-2009 06:48 PM
07-23-2009 07:20 PM
08-17-2009 10:14 PM
i have tried to set this up on gmail, hotmail, mac mail and my local cable provider email. i get the same error message every time.
Cannot connect to server. Check the server name and the address.
I am following the directions to a tee. I have changed ports, etc.
Anybody figure this out?
08-18-2009 12:31 AM
Here are the exact steps that I took to get a scan to email profile set up and working on my system using hotmail.
1. From the Embedded Web Server screen, select the Scan to E-mail Setup option under Setup and Digital Filing.
2. Under Outgoing Email Profiles, select Add Outgoing E-mail Profile.
3. At Your E-mail Address, enter your full email address ie email@example.com.
4. At Display Name, enter your name as you would like it to appear.
SMTP Server Settings:
5. At SMTP Server, enter smtp.live.com.
6. At SMTP Port, enter 25.
7. Check the Always use secure connection (SSL/TLS) box.
8. Check the SMTP server requires authentication for outgoing e-mail messages box.
9. At SMTP User ID, enter your full email address ie firstname.lastname@example.org.
10. At SMTP Password, enter your complete password for your hotmail account.
11. At PIN (Optional), enter the PIN you want to use to keep unauthorized users from sending emails using your profile.
12. At Confirm PIN, re-enter the PIN to confirm.
E-mail Message Preferences:
13. At Maximum size for e-mail message attachments, select Auto. This is the default value.
14. Check the Include sender in all e-mail messages sent out successfully from the device box, if you would like to be CC'd of all out bound messages using your account.
Finally, click the Save and Test button at the bottom of the page. Hopefully you will get a confirmation that the configuration is correct.
From the sounds of it you have quite possible already done all of these things. I would contact your ISP and make sure you are using the right respective e-mail server name(s) and port(s). Make sure you use enable SSL and authentication and enter the necessary information for it to be able to do so where required. Lastly, make sure your password is entered correctly.
I hope some where some part of this helps.
09-12-2009 12:48 PM
10-15-2009 10:29 AM
Yes, it's working now (Apple Time Capsule as our "network device", using DHCP for all devices on the network.
When printing the (network) configuration on the printer, I noticed the gateway was set to 0.0.0.0, although the Time Capsule (DHCP server) gives out a correct gateway.
To work around this problem, set the IP, netmask and gateway of your printer manually to something usable. Hope this helps you!