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Honor Student
Posts: 3
Member Since: ‎07-02-2012
Message 1 of 15 (11,674 Views)

HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

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Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 2 of 15 (11,663 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Hi CPGJO,

 

I'd like to help, what model number is your printer (A909a, A909b, A910g, A910n, etc)?

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Honor Student
Posts: 2
Member Since: ‎07-10-2012
Message 3 of 15 (11,648 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

I'm having the same problem. Yellow ink doesn't print. Tried two brand new HP cartridges.  Model number is a909g.

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 4 of 15 (11,643 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

[ Edited ]

Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:

 

http://support.hp.com/us-en/document/c01980797

 

Let me know if it helps or not.

Smiley Happy If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution Smiley Happy
Student
Posts: 1
Member Since: ‎04-04-2011
Message 5 of 15 (11,445 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

I'm having the same problem. Yellow won't print. I have no lines throught the color samples when I print the diagnostic page. All the other colors print fine.

Honor Student
Posts: 3
Member Since: ‎07-02-2012
Message 6 of 15 (11,435 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

A909a

Honor Student
Posts: 3
Member Since: ‎10-04-2013
Message 7 of 15 (9,515 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

[ Edited ]

I had this problem. Installed a black/yellow printhead. Corrected the problem. Easy to install. Follow HP online directions.

Top Student
Posts: 5
Member Since: ‎12-29-2013
Message 8 of 15 (8,974 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

does not help yellow not working

Honor Student
Posts: 2
Member Since: ‎04-13-2013
Message 9 of 15 (7,927 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

Try aligning the print heads?

Honor Student
Posts: 3
Member Since: ‎10-04-2013
Message 10 of 15 (7,920 Views)

Re: HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

if realigning the printheads does not resolve the issue, you will need to replace the printhead for the color that is not printing.

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