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melvingoldb
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Message 11 of 12
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I have opened the top lid and cannot see anything loose or open

When I press down one the top lid, the pages will scan properly.  As soon as I let up the pressure, I get the error message

 

This happened once before and somehow I got it corrected, but cannot remember what I did

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oohbylinda
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Message 12 of 12
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I have done thiss process a number of times doe not correct the problem

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