Clean the scanner glass and underside of the scanner lid with a soft, lint-free cloth sprayed with glass cleaner.
Turn the printer off, then disconnect the power cord.
Lift the scanner lid.
Spray a soft, lint-free cloth with glass cleaner, then wipe the scanner glass, glass strip (if present), the white backing under the scanner lid, and the white strip under the lid (if present) until clean, dry, and streak-free.
To protect the interior printer parts, do not spray the cleaner directly on the glass or on the underside of the lid.
Figure : Clean the scanner glass and under the lid, and any glass or white strips (if present)
White scanner lid backing
White ADF scanner lid strip
Glass ADF scanner strip
Main scanner glass
Reconnect the power cord, turn on the printer, then close the scanner lid completely.
Load the original document or photo, then try to scan. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.
Thanks for the ADF advice but I only was using the platen.
I seem to have fixed the problem.
First I made sure all my software and firmware were up to date. IThey are.
Second I found somewhere on the forum or on the Fax and Scan Dr , the instructions to remove any document on the platen so that the good doctor could calibrate. (I had kept the document on the platen as I tried to fix the scanner.) That helped once, and then on a seconfd scan . the lines reappeared. So I repeated the process using the Fax and Scan Dr.
Last thing last evening, I unplugged the printer, waited 30 seconds and repowered.
I scanned this morning several documents cleanly.
Hope this helps someone out there.
PS: The badge is a nice rouch. Thanks.
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