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JKromrei Student
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

Please Help!! When using the ADF to print or scan, documents/images have a line down the length of the left side. The printer is maybe a month old at most. I need it to work ASAP as it is my workhorse for my small business, please help.

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Regents Professor
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

It sounds like there is either some static charge built up in the printer or that the scanner glass is a little dirty.

 

1) Have you tried using a lint free cloth and clean water to wipe the entire scanner glass, including the thin strip to the left of the glass.  The thin strip of glass is the area used by the ADF and most likely region for something to be on the glass causing your black line.

 

2) Make sure the printer is plugged into a direct wall outlet, instead of a surge protector.  The 8600 already has surge protection built in and doubling this can cause these types of lines to show up.

 

3) Try hard resetting the printer.

* Unplug unit while on

* Unplug other end of power cord from wall outlet

* Wait 30 seconds

* Plug unit back up for power

 

 

As well, take a look at the steps in the document found here.  Let me know how it goes.

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javewalle Student
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

Thank you for your post regarding the scanlines. I had the same problem but followed the steps you had listed; voila, problem solved.

 

Have a great week!

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Regents Professor
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

Hey javewalle,

 

I am glad to hear that you were able to get the issue you were experiencing resolved!  I wish you the best in all your future printing/scanning needs.

 

Happy Printing,

Jason

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Cindy1951 Top Student
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

Did all things that were suggested and still have the line.

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Retired
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

Hi Cindy1951,

 

I understand you're having an issue with a line appearing from scans/copies/faxes on your Officejet Pro 8600 Plus. I'm sorry to hear this has been happening but I will do my best to help you.

 

I understand you have tried a few steps already, but I will ask that you please follow this document in order and it should help resolve your issue.

 

Hope this helps, have a great day!


Click the “Kudos Thumbs Up" on the right to thank me for responding! 🙂

Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster!


**MissTeriLynn**
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KNNAKTS Top Student
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HP Officejet Pro 8600 Plus - ADF Copy/Scan - Line Down Length of Left side of Documents

You're a lifesavior jason, this worked 

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