HP Officejet Pro 8600 Plus AIO automatic document feeder paper jam.

[HevnLgh]

Hello TheOuthouseMous,

If you have followed all troubleshooting steps and recommendations in this thread with no success, I suggest calling our technical support at 800-474-6836 as it may be a the hardware. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl.

Thanks,

[AlexGGG]

Hi

Original was 1/3rd a4 - a bit  small - it got stuck in feeder at start coundt get at it from top  -  lifted the lid and its underneath  at left of feeder - easy to get at - better than fiddling with the leavers etc as they can be fidely- easy to miss as its white but it took 2 seconds 

[Gus1955]

Well for what is worth...I bought this printer yesterday and kept getting the same problem...no matter what I did paper was jamming out the back.

Finnally I check the settings for the paper type and the default was Photo paper size 4x6. I changed the default to the type of paper that I was using (8.5 X 11 & plain Paper) and voila, it has been working. I am not sure if this will help, but I believe it is worth a shot

[Chazj13]

Had a paper jam in the ADF while scanning.  When I opened the cover and tried to pull the paper out a piece tore off in the machine.  I can't see it to get to it and now I everytime I try to use the ADF it jams.  I tried feeding through heavier paper, even 1/2 of a manila folder with no luck.  Any way I can get to the guts of the ADF to get out the gremlin.

Thanks,

Charlie

[splendid31]

I am having the same issue. Did you ever get this resolved?

[Routhr]

My ADF is not engaging to operate the rollers. It detects the paper with proper signal, but makes a rapid whirring sound when the rollers should be moving the paper. No rollers are moving. No paper jams previous to malfunction.. Please advise. Thanks.

[pbustin]

Just after my extended warranty ran out, the ADF stopped working.  The printer displays that the original is loaded, but a repeated whirring sounds are all that follow.  When I try to install firmware from my PC, the install assistant won't allow it (the checkbox can't be checked).  I assume the latest firmware is already installed.

I imagine a service call will be as expensive as a new printer.  Hmm--I wonder why this thread stopped in November? 

[counseling]

Thank you SO  much!  I used 1/2 of a manilla folder and it pushed out the torn piece of paper.  Thanks for posting your solution!

[JWDrake1]

I have the problem others have mentioned:  a corner of a piece of paper caught beyond the roller bend in the output of the domument feeder.  I was able to pull out part of it but can not see the rest. 

The greetn tab is in its middle position.

I have tried 28 pound paper which will pass most of the way through but does not clear the jam.

I have tried 140 pound paper which will pass less far but after removal does not clear the jam.

I there a way to remove and replace the lower part of the document feeder to get at the scrap of paper.  I am handy with that sort of thing and have almost any sort of tool or driver.

Can you reply to [Moderator edited email address]?  Thanks

[pottss]

My ADF is telling me it has a jam. No paper in ADF. I need to scan but cannot until this is resolved. Please help ASAP!!