11-05-2014 08:13 PM
HP has not provided a solution for months and is asking me if I am happy with the solution - since there has not been a solution forthcoming, I am not happy. This is probably all done by computer, so HP doesn't even bother to have humans read their posts. Very disturbing to its customers, no customer support.
11-06-2014 10:41 AM
Hello nivrage and jprzybilla,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.