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VK1368
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HP Officejet Pro 8610 and Windows 10 - Printer Offline

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HP OfficeJet Pro 8610
Microsoft Windows 10 (32-bit)

Printer is showing Offline on my laptop with Windows 10 though on my other devices, without Windows 10, the printer is on-line and I can print without any issues. 

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rb011
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Hi @VK1368,

 

Welcome to the HP Support forum.

 

I understand that you have an HP Officejet Pro 8610 e-All-in-One Printer that is used with at least two or more devices, and you are able to print from all devices except the Windows 10(32-bit) laptop. I would like to help with that.

 

Here is a document that covers some of the ways printing is affected by Windows 10, and possible fixes - Printer Problems after Upgrading to Windows 10.

 

Please let me know if this resolves the issue, or if you require further assistance.

 

In fact, if this helps you to reach a solution, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message.:smileyhappy:

 

Thanks!

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.


rb011
I work on behalf of HP

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Kamshah
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It looks like the issue is with the windows 10 driver for this printer. See the thread of another discussion and you will understand what the problme and the proposed solution is.

 

http://h30434.www3.hp.com/t5/Inkjet-Printing/Windows-10-and-HP-Officejet-Pro-8610/td-p/5329535

 

I have just tried this and not sure, if it will work or not. But the solution link provided in this thread does not work. Moreover, HP has some work to do here. Please provide us with a proper solution. Maybe an update to the driver will do the trick.

 

Thanks.

 

KamShah

 

 

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Dubljay
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If your finding you printer is in fact ONLINE, what helped me was going to the printer icon in the bottom right taskbar and clicking on it, once it opens up click the "Printer tab", then UNCHECK "use printer offline", this fixed everything for me.

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