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layla2
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HP Officejet Pro 8610

HP Officejet Pro 8610

My HP Officejet Pro 8610 fax/scanner/printer has an error code 0xc19a0023. It says that the printhead is missing, not detected or incorrectly intalled. Sometimes, when I power down and power back on, the error code disappears and it works. Today, that is not working.

 

I would love a remedy for this.

 

Thank you

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HP Officejet Pro 8610

Hi layla2,

I'm sorry you are getting an error message on your printer. 

You may be able to get it to work again by doing what you've done in the past - but this time unplug it and remove the USB cord.  Take out the ink cartridges before unplugging and then re-insert them.

 

Here is a document that describes these steps.

 

Your printer is experiencing some kind of internal error.  Somtimes it can be recovered, but unfortuantely it often cannot. 

Even if you get the printer working again - you may need to start shopping for a replacement. 

 

If the printer is in warranty please contact HP Customer Support for a replacement.

Jean

I am an HP Employee
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