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‎05-10-2017 08:47 PM

HP Recommended
Product: HP Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

Hi I bought a printer which is HP Officejet Pro 8625 from Costco, however in recent month I can't print anything through Computer. I try to reinstall the printer driver, which I downloaded from HP sites. It said is install successfully, but I still can't print anything with computers. The only way I can print documents right now is using Apple's airprint. It is the technical problems or what?! Thank you! 

1 REPLY 1

‎05-10-2017 11:54 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Firstly, please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
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