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xert2012
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HP Officejet Pro 8715 Error Message with Instant Ink

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HP officejet 8715
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When enrolling for instant ink, i get an error message stating the computer is ineligible for instant ink however is advertised as compatible with instant ink and also sold by PC world as an instant ink printer.

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E-roq
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Hi @xert2012

 

Welcome to the HP Support Forum. I hope you enjoy your experience here ヾ(⌐■_■)ノ♪

 

I see that you're having an issue with enrolling in Instant Ink. Let me assure you that your printer model is indeed eligible for the service. I have a suggestion that might help. 

 

Please click here: and note the third icon from the left at the top of the printer's display. That is your webservices (ePrint) icon. Press that, and remove that feature if it's already enabled. Then, re-enter the same webservices menu and enable the feature to obtain a new claim code. Try enrolling in Instant Ink again. Ideally, you won't be inhibited by further error messages. 

 


Please let me know the result of your troubleshooting by responding to this post. If I have helped you resolve the issue, feel free to say "You rock!" by clicking the 'Thumbs Up' icon below and clicking to accept this solution.
 
Thank you for posting in the HP Support Forum.

 

Have a great day!

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

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