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Honor Student
Posts: 2
Member Since: ‎03-07-2010
Message 1 of 3 (1,600 Views)

HP Officejet Pro L7380 Problem

My HP L7380 will not function as it keeps showing a “replace cartridge” message after I have inserted a brand new (HP) cartridge. I have tried 2 new cartridges with no positive result.

Upon inserting a new cartridge, the screen shows it as full for about 4 seconds before the “replace cartridge” message appears.

Can someone help me please

Steve

0 Kudos
Intern
Posts: 63
Member Since: ‎04-07-2009
Message 2 of 3 (1,596 Views)

Re: HP Officejet Pro L7380 Problem

steve,

 

are these genuine ink cartridges? well hopefully it is

if it still has the same cartridge error problem try these steps to reset the printer

 

-unplug the powercord at the back of the printer

-while powercord is out press and hold # and 6

-while holding the two buttons and without releasing them plug the powercord back to the printer

-release the buttons and just follow the prompts

 

hope these steps will help you...

 

if problem is solved, kudos would be appreaciated...

Honor Student
Posts: 2
Member Since: ‎03-07-2010
Message 3 of 3 (1,590 Views)

Re: HP Officejet Pro L7380 Problem

Thanks Exploit109 but your suggestion didn't work.

A new message was displayed though "the printer does not have enough ink to ensure printer health"

All the cartridges (which are genuine) are full

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