Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 2
Member Since: ‎03-07-2010
Message 1 of 3 (1,600 Views)

HP Officejet Pro L7380 Problem

My HP L7380 will not function as it keeps showing a “replace cartridge” message after I have inserted a brand new (HP) cartridge. I have tried 2 new cartridges with no positive result.

Upon inserting a new cartridge, the screen shows it as full for about 4 seconds before the “replace cartridge” message appears.

Can someone help me please


0 Kudos
Posts: 63
Member Since: ‎04-07-2009
Message 2 of 3 (1,596 Views)

Re: HP Officejet Pro L7380 Problem



are these genuine ink cartridges? well hopefully it is

if it still has the same cartridge error problem try these steps to reset the printer


-unplug the powercord at the back of the printer

-while powercord is out press and hold # and 6

-while holding the two buttons and without releasing them plug the powercord back to the printer

-release the buttons and just follow the prompts


hope these steps will help you...


if problem is solved, kudos would be appreaciated...

Honor Student
Posts: 2
Member Since: ‎03-07-2010
Message 3 of 3 (1,590 Views)

Re: HP Officejet Pro L7380 Problem

Thanks Exploit109 but your suggestion didn't work.

A new message was displayed though "the printer does not have enough ink to ensure printer health"

All the cartridges (which are genuine) are full

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation