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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-19-2017 02:42 PM

HP Recommended
Product: HP Officejet ProX476dw
Operating System: Microsoft Windows 10 (64-bit)

The printer stopped scanning. It has been scanning fine ever since I got it. When the Print, Scan and Fax window is open, the Scan dialog box will not open when clicked. I un-installed the printer and accessories, downloaded the driver for the printer from the HP website and installed it. It continues to print fine, but it still won’t scan and does not show an error message when I try to open the Scan dialog box

1 REPLY 1

‎05-22-2017 08:44 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software


Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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