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Buccosfan
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Message 1 of 2
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HP Officejet Scanning issue

HP Recommended
Officejet 8600
Microsoft Windows 10 (64-bit)

I'm trying to scan a series of handwritten letters that totals around 300 pages.  I assumed that at some point the file would become too large so I continued to save my work.  I'd do twenty pages then save.  Twenty pages and then save again (over my original save).  I finally reached the point where the file became too big (after 100 pages).  However, when I went to retrieve the last saved version, it was no longer in my folder.  Is there anyway to retrieve?

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Buccosfan

 

This is a great location to get assistance! I read your post and see that you are getting issues while scanning from HP Officejet  8600 printer. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • How is the printer connected to the computer,(USB or wireless) ?
  • When did this issue start?
  • Did you do any hardware or software changes recently?

Meanwhile:

Reset the printer.

  • Remove the power cable from the printer when it is turned on.
  • Press and hold the power button for 60secs.
  • Connect the power cable directly to the wall outlet and printer.

Update the printer driver and firmware.

  • Click here to download the software from HP website.

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

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