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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-17-2017 03:16 PM

HP Recommended
Product: HP Officejet Pro 8500A Premium
Operating System: Mac OS X 10.11 El Capitan

HP Officejet Pro 8500A Premium -All-in-One Printer offer double side printing ONLY sometime.  How to allow always?

4 REPLIES 4

‎03-17-2017 10:38 PM

HP Recommended

There are certain combinations of settings that are not compatible with automatic duplex printing:

  • Duplex printing is not permitted if Photo paper is selected.  Ditto for transparencey media.
  • Duplex printing is not compatible with borderless printing.

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-27-2017 05:45 PM

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Sorry to be so long responding.  I'm still battling the flu.

 

Your response is greatly apprciated,  unfortunately the solutions you suggested are not applicable to my situation.  

 

 

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‎03-27-2017 06:50 PM

HP Recommended

I have asked to have a Mac expert take a look at this thread.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎03-28-2017 12:08 AM

HP Recommended

Hi,

Are you trying to print from a specific application?

 

May you see any difference while using difference applications?

 

Have you tried resetting the printing system and checking if that may make any difference?

 

*Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.

Click the Apple menu, and then click System Preferences .
Select Printers & Scanners.
Right-click (or Ctrl + click) your product in the Printers list in the left panel, and then click Reset printing system .
Click OK to confirm the reset.
Type your user Name and Password .
Click OK . The printing system resets.

 

next click the plus sign and re-add the printer, then check for any difference.

 

Please let me know how it goes,

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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