• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 05:16 PM

HP Recommended
Product: Officejet 6700
Operating System: Microsoft Windows 10 (64-bit)

My HP officejet 6700 premium will not print in black. Just spits out blank paper. I am using genuine HP ink cartridges. Print utility shows adequate ink levels. I tried replacing black cartridge with new black cartridge. No effect. I have run the clean printhead and align printhead utilities numerous times, no effect. Those utilities don't print any black, just the colors. All other colors print without issue. 

3 REPLIES 3

‎05-15-2017 05:59 PM

HP Recommended

Try your HP Support Site here.

 

https://support.hp.com/us-en/product/hp-officejet-6700-premium-e-all-in-one-printer-series-h711/4322...

 

Let us know.

Was this reply helpful? Yes No

‎05-16-2017 06:48 PM

HP Recommended

I read that article and previosuly completed steps 1-4 with no solution. Naturally the printer is just out of warranty, and very lightly used at that. Guess I have to pay HP to "service" thier product. Maybe I'm just frustrated and cynical, but I'm willing to bet that it costs almost as much to fix as it buying a new one. Unless there are any other solutions...

Was this reply helpful? Yes No

‎05-16-2017 07:36 PM

HP Recommended

Try these youtube videos here.

 

https://www.youtube.com/results?search_query=+Officejet+6700+print+head

 

Search for more if needed. 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.