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05-22-2017 03:35 PM
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I see from the post that you are having issues installing the printer drivers. Don't worry as I have a few steps which should help you resolve your issue.
To provide you with an accurate solution, I'll need a few more details:
What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824
What is the Operating system installed on the PC?
How is the printer connected? USB/Wired/Wireless
In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Could you please respond to this post with the details for further assistance.
Eagerly waiting for your response!
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
I am an HP Employee