Note on archived topics.
06-08-2009 10:29 AM
I recently bumped into some problems with a printer. The HP PSC 1510xi. The first one that's really annoying is that you can't turn off the printer or the next time it powers on it'll print a calibration page which needs to be scanned afterward. I have searched around alot and no solution to this problem has been posted anywhere.
Another problem i am having now is that when I want to scan (be it a picture or a document) the whole page appears in black. The same happens when copying. After going through some black cartridges, which i'm guessing won't be refunded, I find myself trying to chat up someone here on the forum of HP in the hope there is some kind of solution somwhere. I've read in some forums of people having the same problem, but with no solution at hand.
Can someone please enlighten me about this issue? Is there ever gonna be a solution for this printer or should i just step over to Xerox or any other brand that's not HP.
Thank you for your attention
Dion Tsai Sioe
A still happy customer
06-10-2009 03:33 PM
Did you receive any help with this? I've been dealing with this problem for months on a PCS 1410v. Warranty is over so no help from HP. Used to work fine. Now copies are entirely black with one gray stripe toward middle and one sort-of striped strip on the left side. Scanner won't even work now, but when i try to preview the scan from the Accessories/Paint/from scanner, it shows up the same way.
So frustrating trying to find solution. I just uninstalled/reinstalled after trying everything that might apply on the support site, and now I think it's actually worse.
And yes, the printing of the test page after turning off is a real waste. I'm sitting here with a totally black page after trying to make a copy and about 8 copies of the test page after following directions to try to fix problem (although no real solution is on the site for this specific problem.
SO disappointed in HP for this one. Used to swear by HP products. Sure, I've had it a while, but it shouldn't just peter out. Every so often i get the resolve to try to fix again, only to be frustrated over & over.
Any help would be greatly appreciated. Just in the past month I've had to take 4 projects to outside sources because of the problems.
06-10-2009 03:50 PM
Still no reply. I've been bumping into alot of posts about this problem, but they haven't posted any kind of solution in that order. It's like these all-in-ones break down just after their warranty period. All well calculated. If I bump into something I'll let you know.
06-10-2009 04:40 PM
Thanks. Greatly appreciate it.
My problem happened so suddenly after working just fine... wonder if one of the updates caused it. Would hate to think there's a calculation on HP's part. But it really is curious so many people have posted the problem and there is absolutely no direct reference to it on the support site.
Hope to hear from you soon!
06-12-2009 10:31 AM
Hi I am having the same issue. I email HP who replied to me with this:
This issue may occur due to following causes:
1. Might be some of the files are corrupted.
2. Full features of the software drivers are not installed.
In order to resolve the issue, I request you to please perform the steps mentioned below
- Uninstall HP software
- Reinstall HP software
Please perform the below mentioned steps in order to fix the issue:
Use one of the following methods to uninstall the software.
Step1: Uninstall HP Software (From cd)
Before performing below steps please unplug the USB cable or disconnect the network connection from printer.
1. Insert the cd into the cd drive then go to my computer
2. Right click on cd drive select explore
3. Click on util then open CCC file
4. Double click on “Uninstall_L3.bat” and then press enter in command window and follow the instruction
5. Restart the computer
I did this and still it scans the black vertical lines, black to gray. I am waiting for a reply from them now for another solution. My printer is printing just fine, it is definately a Scanning issue. I am wondering if it may be light. I have had this product since Nov. 09, not even a year old yet. UGH
10-05-2009 07:15 AM
I have had this printer since 2005 and it has NEVER scanned correctly and printing the test page every time you turn it on is ridiculous ! Total disaster with this device. It is nothing more than a glorified printer!
10-06-2009 07:56 AM
Exact same problem here. My scanner was fine till last week, and I have not updated any software that I know off, and it stopped working out of the blue. I've tried everything suggested above, but no luck.
- Printer works fine.
- Scanning leads to an all black image
- Copying leads to an all black image.
So it appears that it's time to trash it, or use it as a printer. I am hoping someone from HP will respond here?
10-06-2009 09:47 AM
"Another problem i am having now is that when I want to scan (be it a picture or a document) the whole page appears in black. The same happens when copying. After going through some black cartridges, which i'm guessing won't be refunded, I find myself trying to chat up someone here on the forum of HP in the hope there is some kind of solution somwhere. I've read in some forums of people having the same problem, but with no solution at hand."
Mine was doing the same thing so I called HP, the tech couldn't figure out the problem either after walking me throught a bunch of steps, so finally, after doing all the "tricks", it was decided that it was a "mechanical" problem and they issued me a replacement visa type card to use at Staples to get a new one for equal or lesser value than what I paid for the first one. I was within the year warranty on it and did have reciept.
http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1 how to call them by phone. Good Luck S.
So call them, and find out if its the same thing.
04-03-2010 08:46 PM
I have a hunch that there is a data ribbon connected to the scanner bar that does not have good strain relief or the design is poor and results in a wire getting fatigued to the point of separation. This would account for the fact that there is no warning before black scans begin to appear.
A prior post above where the HP tech tells the customer to jump through all the hoops of unloading and reloading drivers and software shows complete and total ignorance of the nature of the problem in my opinion.