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Tutor
Posts: 5
Member Since: ‎04-16-2010
Message 1 of 7 (4,544 Views)

HP PSC 1610 All-In-One doesn't see that paper is loaded

HP PSC 1610 All-In-One doesn't see that paper is loaded and keeps asking me to load paper and press OK. I have done that per manual with no success. What's going on?

I am using an Intel MacBook running SnowLeopard

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 7 (4,536 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

You may have a piece of paper stuck somewhere.  Take the cover off of the back of the printer and look in there for something blocking the paper path or feed mechanism.  Also, take the output tray off and look in the front of the printer.

 

Use a flashlight!

I am employed by HP

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Tutor
Posts: 5
Member Since: ‎04-16-2010
Message 3 of 7 (4,520 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

I followed your instructions with a very bright light. Nothing visible. Printer still asking to load paper.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 7 (4,515 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

[ Edited ]

OK, I think this was among a series of "recalled" (years ago) printers where the feed rollers would become coated with a very slick substance that was outgassing from the rubber.  There was a cleaning kit made for this but I am not sure it is still available.  Instructions for it are here.

 

It the absence of the kit, you can clean the rollers manually by removing the rear door and scrubbing the three rollers with Scotchbrite.  Red was used in the kit, but green may be aggressive enough to do the job.  You may have to fiddle with the printer to clean the entire circumference of the three rollers.  Once you do this, you will be good to go for years to come!

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Student
Posts: 1
Member Since: ‎06-19-2010
Message 5 of 7 (4,326 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

Need instructions on how to remove the rear door, and is scotchbrite available at office supply stores...not sure what this is.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 6 of 7 (4,319 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

The rear door removal should be very obvious.  If it is not to you, read your manual.

 

Scotchbrite - ask your local grocer or hardware store.

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Student
Posts: 1
Member Since: ‎08-21-2014
Message 7 of 7 (1,821 Views)

Re: HP PSC 1610 All-In-One doesn't see that paper is loaded

 Ihave paper loaded, What do Ido next. Getting a message saying load paper.

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