01-08-2012 02:38 AM
Hello Joe, do you mean MS paint or another paint programme? If the first then I have to buy another piece of software from Microsoft to make my HP printer work..... How does that sound???. No offence to you as this still is a good advice for all users who have MS paint.... But a very poor performance from HP. I just would like my HP printer/scanner to work without having to spend extra money.
01-08-2012 12:32 PM
B_Bill: The HP PSC 2355 Ail-In-One Printer, Scanner Copier window indicates the following options, when you press the "Scan To" button": HP Document Viewer, HP Image Zone, HP Instant Share, EMail, or Paint. The "Scan To" operation refuses to work in any of those options. These are the only options one has, when one wishes to scan to something. I cannot scan to my computer in ANY of those modes...That has been, and remains my problem to this day. I'm sorry, my good friend; I wish that I could be of more assistance. I honestly do not want you to have to spend more money on other programs. It is a pity, that in this day and age, someone hasn't produced a piece of equipment that doesn't do the job as advertized! I would think that HP could do better than this. I apologize, my friend, for not being able to provide you with more promising news.
01-08-2012 03:26 PM
01-08-2012 06:48 PM
harv99; earlier this evening, when I was running out of time, I happened to spot a message from someone whom I think had the answer to my problem; it requires a download and probably will take a little time to execute, that is why I didn't try it earlier. I'm home now, at if it takes all night, I'll find that message and get that download. Thanks much your input, however.
01-09-2012 11:53 AM - last edited on 01-09-2012 12:34 PM by SedonaF
Hello Joe. What amazes me most on this "HP support forum" is that nobody gets support from HP at all. It feels like I am going to an HP building, entering the door with the sign "HP service desk" and then it turns out there is nobody from HP in this room. There are only other people with questions, people who need help and/or people who are dissatisfied. They try to help eachother listen to each others poor experience and conclude HP is doing a poor job. In the mean time on the second floor of the same building they are developing their advertising campaigns and slogans making the world believe they are customer focused and really got into the web 2.0 developments interacting with customers. Maybe it is time that after http://dellhell.net/ also a www.HPhell.net is created, I am sure this will bring HP straight into the 21st century. If every dissatified HP customer on this forum alone gives me a quarter I will build and maintain that site.
01-09-2012 12:34 PM
I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
If you have other questions and concerns about using the forum, please feel free to send me a private message.
01-09-2012 03:30 PM
B_Bill: I have to apologize to everyone here, for jumping the gun. Try this; go to the posting here from rainbowlady23, registered on 10-24-2010, which is message 5 of 28. Then click on her link referring to your operating system (mine is Windows XP, which you will see in her list of approximately 6 operating system links).
It will also help if you still have your HP 2350 PSC loading disc, that you were furnished when you purchased your HP 2350, as it will be asked-for, near the end of the update. Be very astute in following the detailed step-by-step instructions; miss one step, and you start over! When you get her all done, and you're up to speed, operating with a NEW, updated, and improved HP 2350 PSC, you will be cheered, I promise you. It took about 45 minutes on our hig-speed operating system; if you're still on dial-up, be prepared for a long process. When you're all finished, return to rainbowlady's message that I cited earlier here, and giver her kudos for help greatly-appreciated input. Hope that all works out for you, as it did for us.