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Honor Student
Posts: 2
Member Since: ‎11-08-2013
Message 1 of 4 (13,062 Views)

HP PhotoSmart 2575 All-In-One Driver/Software Install Issue -> Windows 8.1

Hi

 

I've just bought a new Sony Viao with Windows 8.1 (64 bit) installed.

 

I'm trying to install my HP PhotoSmart 2575 All-In-One so downloaded the driver and software installer from here:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110159-1&cc=uk&dlc=en&lc=en...

 

The file downloaded fine on to my desktop, i double click it and then the Exctracting... thing moves along to 100% then goes off the screen.  Then nothing happens. I was expecting some software for the printing and scanning to be installed or some further install files to be added to my desktop.

 

What do i do next?

 

Matt

 

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HP Support Agent
Posts: 4,530
Member Since: ‎09-03-2013
Message 2 of 4 (13,036 Views)

Re: HP PhotoSmart 2575 All-In-One Driver/Software Install Issue -> Windows 8.1

[ Edited ]

Hi Matty_mca,

 

I'm sorry to hear you are having problems installing your Photosmart 2575 on your new Sony Viao with Windows 8.1 installed.

 

The best and easiest way to install the printer on your new computer is to use HP's Printer Install Wizard.  It will download and help install the best driver for your printer and operating system.  It should assist you in overcoming the error that you have encountered.

 

How Do I Find the Best Driver for My HP Printer in Windows 7 or Windows 8?

http://support.hp.com/us-en/document/c02681060

 

Regards,

Happytohelp01

Please click the Thumbs Up to show you like my post or to say thanks!

I work on behalf of HP
Honor Student
Posts: 2
Member Since: ‎11-08-2013
Message 3 of 4 (13,028 Views)

Re: HP PhotoSmart 2575 All-In-One Driver/Software Install Issue -> Windows 8.1

Hi

Thanks for the reply.  The wizard worked great... identified the software required, downloaded it, extracted it... stopped again! No idea why Smiley Sad

 

Matt

HP Support Agent
Posts: 4,530
Member Since: ‎09-03-2013
Message 4 of 4 (13,019 Views)

Re: HP PhotoSmart 2575 All-In-One Driver/Software Install Issue -> Windows 8.1

[ Edited ]

Hi  Matt,

 

Thank you for updating me. I can definitely understand the frustration you must be feeling, especially when things seemed to be going great then it changed.

 

I have 2 documents to follow next.  First, please try the steps in the document titled "Software Installation Stops Without Warning and With No Error Message".   When you get to "Step three: Install the Software", it references HP SmartInstall.  Please don't worry about using that program as it's specific to some of HP's LaserJet printers.  Please use the HP's Printer Install Wizard instead of HP's SmartInstall.  

 

If that document doesn't resolve the issue then please proceed onto the 2nd document titled "The Progress Bar on the Software Installation Stops or Stalls". 

 

Please let me know how it goes.  I want to ensure we have your printer installed and working.  

 

Software Installation Stops Without Warning and With No Error Message

http://support.hp.com/us-en/document/c02018709

 

The Progress Bar on the Software Installation Stops or Stalls

http://support.hp.com/us-en/document/c00836418

Regards,

Happytohelp01

Please click the Thumbs Up to show you like my post or to say thanks!

I work on behalf of HP
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