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KajTahapary
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Solved!

HP PhotoSmart 5520 won't print in black

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Hi,

 

Recently I've bought a HP Photosmart 5520 printer. I'm testing it and really love the printer! 
I was testing to print (wireless) some pages from the internet and gave my laptop (HP, too ;-)) the command to print the pages in black. But when the pages came out of the printer, they were in color?!

 

Please is there any topic on this forum where I can solve this problem or does somebody know how to solve it?!

 

Kind regards,

 

Kaj

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Bob_Headrick
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What operating system?  What program are you printing from?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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KajTahapary
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I'm using Google Chrome, Windows 7.
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Bob_Headrick
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I duplicated this in Chrome with my Officejet 8600 printer.  It seems Chrome may not properly send information for printing in black only.  Try the following:  at the bottom of the print dialog page there is a link "Print using system dialog... (Control+Shift+P".  Click on this and then select your Photosmart 5520 and select the appropriate print options (Print in grayscale, Black ink only).

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

VPPerry
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I tried the suggestion of selecting "gray scale only" and then print in black and nothing printed.  


@Bob_Headrick wrote:

I duplicated this in Chrome with my Officejet 8600 printer.  It seems Chrome may not properly send information for printing in black only.  Try the following:  at the bottom of the print dialog page there is a link "Print using system dialog... (Control+Shift+P".  Click on this and then select your Photosmart 5520 and select the appropriate print options (Print in grayscale, Black ink only).

 

 

I tried that and once again, nothing happened.  Thanks for trying.


Do you have another suggestion?

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