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Student
Posts: 1
Member Since: ‎06-15-2010
Message 1 of 3 (2,130 Views)

HP Photosmart 2610 cartridge error

Hopefully someone can help me with this...  I just replaced both printer cartridges with brand new HP cartridges on my HP Photosmart 2610.  I keep getting an error that says "Remove and check cartridge on right".  This is a brand new black #97 cartridge.  I have removed and checked it many times, to no avail.  I removed the protective tape from it as directed and can see nothing wrong with it.  I have compared it with the #97 cartridge that was in the printer prior to this new one and can see no visible problems!   This printer is not new and I have changed cartridges many times.  I have also unplugged and uncabled this printer then restarted, but nothing seems to work.  Are there some faulty HP 97 cartridges?  Any suggestions or help would be greatly appreciated!!!!

 

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Student
Posts: 1
Member Since: ‎10-04-2010
Message 2 of 3 (1,887 Views)

Re: HP Photosmart 2610 cartridge error

I'm have the same problem regarding removing cartridge that it's wrong etc. My problem started when I tried to set-up my lap top to use same printer as my desktop. I tried to download new driver but I keep getting error messages and upon installing it

goes down to 8 percent and stops. Can anyone help me???

Regents Professor
Posts: 8,714
Member Since: ‎11-27-2009
Message 3 of 3 (1,865 Views)

Re: HP Photosmart 2610 cartridge error

[ Edited ]

Hi

Try cleaning the cartridge contacts (details here )

 

If that doesn't resolve the problem, then contact Phone Support as you may require a replacement cartridge. You can check if the cartridge is still within warranty by checking the date as shown here

 

Best Regards, Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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