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03-27-2012 12:57 PM
After replacing HP02 black ink cartridge the display status indicates cartridge depleted. Unistall/reinstall does not change error message. All six colors are printing for the self test diagnostic page; I have initiated every utility/diagnostic for the printer with no additional help. How do I get the printer to recognize that a full cartridge has been installed?
Windows XP OS
03-28-2012 02:38 PM - edited 03-28-2012 02:38 PM
hi there joewho,
Sorry to hear you are having problems, is this a refilled cartridge?
03-28-2012 02:52 PM
Not a refilled cartridge: I purchase and use only genuine OEM cartridge replacements.
Any thoughts? Perhaps I need to uninstall/reinstall the printer/drivers??
04-05-2012 02:40 PM
Couple of things may help.
First, try a hard power reset. While the printer is on, remove power cord from the back of the printer. wait at least 30 seconds, then connect the power cord back into the printer. Turn the printer back on. Then turn the printer off and on with the button.
If that did not work, then remove the new cartridges while the printer is on. Remove the power cord again like above. 30 seconds connect power and turn the unit on. Then reinsert 1 cartridge, power the unit off and on with the button. If that works do it for all the new cartridges.
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
05-10-2012 10:53 AM
I have just used your advice posted to someone else on 04-05-12 in the hope that it would resolve the error message "The following cartridge(s) appear to be missing or damaged.... Black" on my C310a.
The other 4 reinstalled OK (they were OK first time) but the error message for the 364XL HP original cartridge is still there. It is a new cartridge supplied by post this morning, and it looks OK and undamaged.
Help, please. I am my wits end.
07-30-2012 07:01 AM
Both proposed solutions did not resolve this issue; to your knowledge has uninstalling/reinstalling printer/drivers ever resolved this error?
08-01-2012 11:39 AM - last edited on 02-21-2017 09:53 PM by OscarFuentes
Hi there joewho,
Uninstalling and reinstalling is certainly a last ditch option before going the servicing route but this article deals with ink cartridge errors and may help resolve you issue directly. Give the steps a shot and let us know if it helps.
Best of Luck!