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07-31-2009 01:22 PM
Can anyone help. We have a HP Photosmart 3310 Printer which is giving the above error message, so it won't print or do anything. We've followed the instructions online; taking out the USB cable, removing the cartridges, turning the unit off, then turning back on again etc etc, but we dont get the prompt to replace the cartridges (the error message remains the same). Does anyone have any other suggestions, or has this machine reached its end?
08-10-2009 01:20 PM
09-04-2009 12:14 PM - edited 02-07-2014 01:18 PM
I just ran into this problem with my Photosmart 3310 two days ago. After a lot of research, I ran into a post where a person said the most probable cause for this problem was the ink pump gear had fallen off.
I decided to open my Photosmart 3310 and yes that gear was sitting at the bottom of the printer at an angle. I took the printer apart, got to the ink pump gear and put there it was off to the side. After about 15 screws and 8 pices my printer was back together.
I turned it on and still got the same error. I had to reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turned the 3310 off. I kept holding the buttons down until the printer turned off and then I turned it back on. When it came on it did its little "device maintenance occurring" thing for about 2 minutes and then I was able to print again just like old times.
On the printer, you will have to remove the sides, and the scanner. You will have to disconnect the motherboard so that you can remove the scanner from the printer. Carefull not to damage any of the connections. You will also have to remove the cover for the printhead to do the repair. The gear for that ink pump is on the left side where the power supply is.
Here's an image to give you an idea where that white gear is:
09-18-2011 02:50 AM
02-07-2014 10:39 AM
Salve, ho acceso dopo parecchio la mia stampante hp 3110 all in one ed ho sostituito le cartucce scariche con delle nuove. Appena ho provato a dare la stampa mi ha segnalato sullo schermo della stampante l'errore 0xc18a0001. Ho provato a seguire la procedura da voi consigliata (staccare usb/togliere cartucce/togliere alimentazione per 60 sec/ecc..) ma purtroppo non è cambiato nulla.
Cosa è successo alla mia stampante? E cosa posso fare per rimediare? Fino ad ora è andata così bene!! Per favore, aiutatemi!!!
06-03-2014 09:27 PM
I have read your comments with interest as I have just changed two of my cartriges with Genuine HP (all cartridges are HP) and I am getting the Printer error 0xc05d0281 My printer is Photosmart 3310 and unfortunately is out of warrant. Is taking the printer apart a complicated thing to do, or is it just a case of removing the screws at the bottom of the printer? I am female but I do understand most things and I can remove screws with out damage.
06-14-2014 01:49 AM
Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the 3310 off. Keep holding the buttons down until the printer shuts off and the turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartiges in the printer so that it can reset. Good Luck!
03-01-2015 05:33 PM
you are my hero! I tried taking out the cartriges as you mentioned, pulled the plug, put them back in and plugged it back in--it worked! I wasn't looking forward to trying to take this thing apart; I would even have given up had I not read your comments because the machine IS old. Thanks. thanks. thanks.