Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎01-09-2013
Message 1 of 2 (1,596 Views)

HP Photosmart 5510 unit. Error message 2081883393 : Failed to get device

I run a new DEL XPS PC which has Windows 7 Prof installed. Within this software I have installed Windows XP in the Vertual PC application so I can also run old XP software.


I have loaded the HP Photosmart 5510 software in the Windowsnd all is ok e.g. Printing scanning etc. I then tried to load the same software into the Windows XP and it will not work. If try to complete the installation process but the instructions just keep being repeated on the screen. When I try to uninstall the software from Windows XP  I get the error message - Error - 2081883393 : Failed to get device .


Can you tell me what is wrong and and why I cannot uninstall the software so I can start from the beginning.

0 Kudos
Regents Professor
Posts: 4,377
Member Since: ‎11-28-2011
Message 2 of 2 (1,563 Views)

HP Photosmart 5510 unit. Error message 2081883393 : Failed to get device

From what you are describing is that you have created a dual boot Win7/WinXP machine, but you cannot access the printer on the XP portion. Have you tried downloading the XP software for the printer from the HP website?

Here is that link:

Let me know and have a great day!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation