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Student
Posts: 1
Member Since: ‎12-07-2012
Message 1 of 10 (3,030 Views)

HP Photosmart 5514 wont print black ink

The Black ink level in my 5514 was low so I replaced it and it still wont print black ink. The colors are fine but not the black..I've run the clean printheads, the printer status report and the printer quality report..  Any ideas ??

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Regents Professor
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 10 (3,015 Views)

HP Photosmart 5514 wont print black ink

Try to manually take out the print head and clean it. Here is a link that will also assist you along the way.
http://goo.gl/c7w5u
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Tutor
Posts: 19
Member Since: ‎03-09-2012
Message 3 of 10 (2,595 Views)

Re: HP Photosmart 5514 wont print black ink

[ Edited ]

im having the same problem!! frustrating..did you solve it....my black ink will not print

Tutor
Posts: 19
Member Since: ‎03-09-2012
Message 4 of 10 (2,594 Views)

Re: HP Photosmart 5514 wont print black ink

i tried....nothing happens
Tutor
Posts: 19
Member Since: ‎03-09-2012
Message 5 of 10 (2,593 Views)

Re: HP Photosmart 5514 wont print black ink

i tried this too...nothing!!
HP Support Agent
Posts: 4,530
Member Since: ‎09-03-2013
Message 6 of 10 (2,571 Views)

Re: HP Photosmart 5514 wont print black ink

Hi nattySUAREZ,

 

Sorry to hear you are having problems printing.  After following the steps in the document that Rudy1906 shared, it states to service the product and gives you in-warranty and out-of-warranty options.

 

I would suggest that you please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Happytohelp01

 

Regards,

Happytohelp01

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I work on behalf of HP
Tutor
Posts: 19
Member Since: ‎03-09-2012
Message 7 of 10 (2,565 Views)

Re: HP Photosmart 5514 wont print black ink

i had done the ""clean the print head"" yesterday and nothing happened...however......i did it again today and VOILA...it is working....

Tutor
Posts: 19
Member Since: ‎03-09-2012
Message 8 of 10 (2,564 Views)

Re: HP Photosmart 5514 wont print black ink

after trying to ""clean printhead"" yesterday..and nothing happened........ i did it today and its working..the black ink is working.....Praise the Lord!
Tutor
Posts: 19
Member Since: ‎03-09-2012
Message 9 of 10 (2,564 Views)

Re: HP Photosmart 5514 wont print black ink

i did not cleaned by hand..i took the option in the printer itself
HP Support Agent
Posts: 4,530
Member Since: ‎09-03-2013
Message 10 of 10 (2,563 Views)

Re: HP Photosmart 5514 wont print black ink

Hi nattySUAREZ,

 

That's great to hear.  I'm glad that you can print again.

 

If you encounter any other difficulties please feel free to post on the forums, myself or any other community members will be happy to help.

 

Happytohelp01

 

Regards,

Happytohelp01

Please click the Thumbs Up to show you like my post or to say thanks!

I work on behalf of HP
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