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thebenea
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HP Photosmart 5520 Ink Carriage won't move

My husband recently purchased a HP Photosmart 5520 printer while overseas, he shipped in to me in the mail, and it keeps telling me that one or more of the ink cartledges are broken or missing and needs to be replaced, but when I lift open the access door the ink carriage will not move at all and I can't even get it to budge by using my hands, Please help?

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HP Photosmart 5520 Ink Carriage won't move

Hi,

 

Please check if there is any paper stuck in between carriage, try connecting directly to a wall outlet

Please provide more details like from which country printer is purchased and where it is used as there will compatibility issues for cartridge.

Although I am an HP employee, I am speaking for myself and not for HP.

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thebenea
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HP Photosmart 5520 Ink Carriage won't move

I did check it there's no paper stuck I've done everything I know how, my husband is deployed right now so he purchased the printer I'm not really sure where it came from. And it is plugged into a wall outlet, it won't let me install the cd on my comp until I fix the cartridge problem, any help would be greatly appreciated
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HP Photosmart 5520 Ink Carriage won't move

Hi,

 

When the printer is turned on, try moving the carriage towards the center.

Although I am an HP employee, I am speaking for myself and not for HP.

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thebenea
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HP Photosmart 5520 Ink Carriage won't move

I can't get it to move at all,
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HP Photosmart 5520 Ink Carriage won't move

This carriage jam document should offer some help:

 

http://support.hp.com/us-en/document/c03241387

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
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Amritendu
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HP Photosmart 5520 Ink Carriage won't move

Hi,

  I have a same problem. I purchased the printer in US and now carried it to India. It was running fine there. But when I first time tried to print something here, its showing carriage jam. I have checked no paper jam. The main probem is the carriage is not moving. Its like fixed at the right side. Unbale to move it. So the soultion given in the above sections does not apply at all. So, please suggest how to move the carriage.

Thanks,

 

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HP Photosmart 5520 Ink Carriage won't move

Hi Amritendu,

 

If the printer is showing the Carriage Jam error message, I would follow the steps in the Carriage Jam troubleshooting document.  Click Here 

 

If you don't think that is the right approach, can you give some more detail about the problem you are having?  That will help me know how to best help you.  Thanks.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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Amritendu
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Hi Rich,

   Its showing carriage jam error. No paper was there. And I already followed the doument. The warranty just expired few days back. The carriage can't be moved manually at all. Its like fixed at the right side. Nothing mentioned in the document if that is the case.

SO YOU POINTED OUT FOR A HP SERVICE ?

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HP Photosmart 5520 Ink Carriage won't move

When you did the reset and re-plugged the power cord in the back of the printer, did you hear any movement in the printer?

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
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