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Student
Posts: 1
Member Since: ‎06-14-2014
Message 1 of 2 (182 Views)

HP Photosmart 5520 Wont Print

[ Edited ]

My printer wont print, it can copy but, when i try to print it gets stuck in Queue. When i connect it to my computer it says there is a problem and it would tell me on my printer screen but it doesnt show

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Retired
Posts: 3,707
Member Since: ‎11-04-2013
Message 2 of 2 (151 Views)

Re: HP Photosmart 5520 Wont Print

[ Edited ]

Hello Adrian12345,

 

Welcome to the HP Forums!

 

I understand you're unable to print a document using the Photosmart 5520. I will do my best to assist you! FIrst, I need to ask you some questions:

 

How is this printer connected? Wireless or USB?

 

What is your operating system on your computer? Click here to find out: Windows.

 

I would recommend following this entire HP document on Print Jobs are Stuck in the Print Queue. Please post your results, as I will be looking forward to hearing from you. Have a great night! Smiley Happy

I worked on behalf of HP.
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