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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
annemarp
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Message 1 of 4
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HP Photosmart 5524 don´t want to use BLACK colour

‎05-03-2017 10:29 AM

HP Recommended
Product: HP Photosmart 5524
Operating System: Microsoft Windows 10 (64-bit)

Suddenly my printer don´t want to use BLACK colour. I baught new "real" as usal but it didn´t help. The test page is correct and print all colours!

What to do?

Windows 10?

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sabretooth04
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Message 2 of 4
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‎05-03-2017 11:04 AM

HP Recommended

Try the HP web site here.

 

https://support.hp.com/us-en/product/HP-Photosmart-5524-e-All-in-One-Printer/5157533/model/5218821/d...

 

Let us know.

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annemarp
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Message 3 of 4
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‎05-03-2017 11:15 AM

HP Recommended

It didn´t work!

I installed latest drivers for windows 10 but I still have the same problem!

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sabretooth04
Level 14
21,074 20,455 1,540 3,516
Message 4 of 4
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‎05-03-2017 11:25 AM

HP Recommended

Try these youtube videos here.

 

https://www.youtube.com/results?search_query=Photosmart+5524+print+head

 

Search for more if needed.  If no joy your printer is toast.

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