01-20-2013 11:31 AM
I got this message after removing the printhead because the machine was making a lot of noise. After inserting the printhead back in place, I get that message and the printer won't print anymore. I don't want to spend $75 of cartridges to see if it is going to work. Very disappointed with HP it is the second printer in 2 years.
Thank you for the help.
01-21-2013 05:24 PM
Give the steps a try and let us know if it helps.
Best of Luck!
12-11-2013 12:05 PM
I would like to assist you with this issue. So I can better assist I will need you to answer the following questions:
- Do you also have the HP Photosmart 7510 e-All-in-One Printer?
- Are you also getting the exact same error? (0x61011bed)
- Is the printer able to make a copy from the front panel? (This step tests the hardware of the printer).
Looking forward to your response!
12-11-2013 12:54 PM - last edited on 02-24-2017 12:57 PM by OscarFuentes
Since you've already replaced the printhead and cartridges, I recommend following the document below to try and resolve the issue:
If the steps from the link above don't resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
12-11-2013 01:37 PM
I tried all of that and still get the same error message along with the take out the cartridges and the print head and put them all back...I have tried everything..I called HP and since it is no longer under warranty I am screwed...
Thanks for your help!