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Honor Student
Posts: 3
Member Since: ‎01-18-2013
Message 1 of 5 (740 Views)
Accepted Solution

HP Photosmart 7510 printer not printing

I am having trouble with my printer not printing.  I printed out a status report successfully but when I go to print from Photoshop, the print que says "printing page 1, 0% complete" and nothing ever comes out.  I have turned the printer off and restarted the computer, then turned it back on.  I have unplugged the power cord from the printer and the wall, waited more than 15 seconds, replugged everything back in, and nothing changed.  I have requed the print job each time I did those problem solving things above, but nothing changed. 

 

I used to be able to print wirelessly from my Mac easily.  Then one day it stopped working.  So I plugged in the USB cord to connect it to my Mac, now this doesn't work.  Any advice with one or both printing issues would be greatly appreciated!

 

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Accepted Solution

Re: HP Photosmart 7510 printer not printing

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Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 2 of 5 (724 Views)

Re: HP Photosmart 7510 printer not printing

What router are you using?  What version of OS X?

I am employed by HP

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Honor Student
Posts: 3
Member Since: ‎01-18-2013
Message 3 of 5 (709 Views)

Re: HP Photosmart 7510 printer not printing

I am using a Netgear WNR 2000 Router and Mac OS X Version 10.5.8.

Provost
Posts: 20,467
Member Since: ‎08-19-2009
Message 4 of 5 (703 Views)

Re: HP Photosmart 7510 printer not printing

OK, make sure the router firmware is updated.

 

Next, download and install this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-96959-2&cc=us&dlc=en&lc=en&...

I am employed by HP

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Honor Student
Posts: 3
Member Since: ‎01-18-2013
Message 5 of 5 (689 Views)

Re: HP Photosmart 7510 printer not printing

That was it!  Thanks.

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