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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
HP Recommended
Hi,
I believe your setup is to print in Grayscale. Printing in Grayscale printer needs to mix all color inks and photo black together.
If you wish to use Black Ink Only (the fatter or wider black ink cartridge) you need to tell your printer. Please try,
(a) Double click printer icon on desktop,
(b) Select Set Preferences,
(c) Select Advanced,
(d) Under Grayscale, please select Black Ink only,
(e) Click Ok/Apply
Regards.
BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
Hi,
I believe your setup is to print in Grayscale. Printing in Grayscale printer needs to mix all color inks and photo black together.
If you wish to use Black Ink Only (the fatter or wider black ink cartridge) you need to tell your printer. Please try,
(a) Double click printer icon on desktop,
(b) Select Set Preferences,
(c) Select Advanced,
(d) Under Grayscale, please select Black Ink only,
(e) Click Ok/Apply
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
