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hucklejack
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HP Photosmart 7520 series off line

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HP Photosmart 7520 series
Microsoft Windows 10 (64-bit)

The printer goes off line with in 5 minutes of being idle. Here is what I have done, reinstalled the computer drivers, reset the network, open a port on the firewall, and triend to use a static IP address, nothing has worked. The Blue light always says its connected however I am unable to print and I receive a notice that its offline. Right now I have to unplug the printer for 10-30 seconds  each time I want to print, this is a temparty fix before it does off line again. Any ideas?

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RnRMusicMan
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Hi @hucklejack,

 

Welcome to the HP Forums!

 

I understand that your HP Photosmart 7520 printer is showing offline, after 5 minutes of being idle, on Windows 10. And, I am happy to help! 

 

Please try the following steps in this order: 

 

 
The default print driver might have changed from the driver you installed to another driver, such as a WSD driver with a very similar name. Change the default print driver to your originally installed driver to continue printing.
 
  1. Search Windows for devices, and click Devices and Printers in the list of results.
  2. Find the original print driver that you previously installed. The print driver should be the name of your printer and the picture of the printer should not be gray.
    Figure : Changing the default printer to the original print driver
    Image: Changing the default printer to the original print driver
  3. Right-click your printer, and select Set as Default Printer.
  4. Try printing again. If problems persist, continue to the next step.
 
Step 2: Perform a power reset and check connections
 
Resetting the power to your printer is a quick way to reset the printing system and prepare for further troubleshooting if necessary.
 
  1. If the printer is off, turn on the printer, and then check the status of the printer:
    • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
    • If the printer goes to an idle state after its startup routine, it might be online.
    • If the computer still shows the printer as offline, continue using these steps.
  2. With the printer turned on, disconnect the power cord from the printer.
  3. Unplug the printer power cord from the wall outlet.
  4. If you are using a USB cable or network cable, make sure that the cable has not become disconnected or damaged.
  5. Wait at least 60 seconds. Restart the computer while you are waiting.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the rear of the product.
  8. If the printer does not turn on by itself, press the Power button to turn it on.
  9. Try to print.
    • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    • If the printer cannot print and remains offline, continue to the next step.
 
Step 3: Use HP Print and Scan Doctor to check connectivity
 
HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor  to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.
 
The HP Print and Scan Doctor might not be available for all HP printers, particularly older printers. It is available for most printers, however, and in most languages. The tool is not available for Mac OS X operating systems.
 
Continue to the next step if you cannot use HP Print and Scan Doctor or it fails to fix the problem.
 
 
Make sure that the printer's print queue is not set to print offline.
 
  1. Search Windows for devices, and click Devices and Printers in the list of results.
  2. In Printer Actions, click See what's printing.
  3. Click the Printer tab, and then remove the selection next to Pause Printing and Use Printer Offline if selected.
    Figure : The Pause and User Printer Offline selections
    Image: The Pause and User Printer Offline selections
  4. If you removed a selection, try to print.
    • If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
    • If the printer cannot print and remains offline or goes offline intermittently, continue to the next step.
 
Step 5: Make sure that the correct port is selected
 
If the driver is using the wrong communication port, the printer remains offline as the connection cannot be made.
 
  1. Search Windows for devices, and click Devices and Printers in the list of results.
  2. Right-click the name of your printer, select Printer Properties, and then select the name of your printer.
  3. Click the Ports tab.
  4. Look at the list of ports and make sure the port type matches the connection being used by the printer. If the printer is using a USB connection, the port type has USB or DOT4 in the description. If the printer is using a network connection, the port type has WSD, network or IP in the description. If you see multiple listings for the same port type, change the selection to a different port.
    Figure : Example of the WSD port selected for a wireless connection
    Image: WSD port selected for a wireless connection
  5. Try printing again. If problems persist, continue to the next step.
 
 
The connection to a printer on a network might suddenly change causing the connection to drop. This can happen when configuration changes occur from the DHCP service, the router assigns new IP addresses for security, or other reasons.
 
To help prevent dropped connections, use the following steps to manually create a new connection to your printer. A manual connection is a more direct method of communicating to the printer over your network and is less likely to drop data and go offline.
 NOTE:
These steps require that your printer is already set up on your network. If your printer has never printed successfully over your network, then you must first make sure it has been set up on the network. This involves installing full feature printer software from HP or using the wireless setup wizard from the printer control panel. For more help, see the User Manual, search the HP website, or use the wireless setup wizard from the control panel if available.
  1. Print a network configuration report or Wireless Test Report page from your printer.
    • If your printer has a control panel with a display, print the report from the network settings or network setup menu.
    • If your printer does not have a display, print the report using the buttons on the printer control panel. For many HP printers, this is done by pressing and holding the cancel button or a combination of buttons on the control panel until a report prints. For more information on how to print a report for your printer model, see the User Guide or search the HP website for network configuration page and the model of your HP printer.
  2. On the report, look at the network status for your network connection type (wired or wireless.)
    • If status is connected, continue.
    • If status is anything other than Connected, such as Off or Disabled, then the printer is disconnected from your network. This is the reason for why your printer is offline. Connect the printer to your network before continuing. For more help on how to set up a connection to your network, see the User Manual, search the HP website for your printer model and wireless or wired network install, or use the wireless setup wizard from the control panel of your printer if available.
  3. On the report, find the IP Address, subnet mask, and Default Gateway for your active (connected) network connection type. If your report has separate numbers for IPv4 and IPv6, then use the numbers listed in the IPv4 section.
  4. From a computer connected to your network, find the URL for the embedded web server (EWS) on the report and enter the URL into your Internet browser. If the Web page appears blank, use a different Internet browser.
  5. Click the Network or Networking tab, and then open the section or page for your network type - wired or wireless.
  6. Click Suggest a Manual IP address if available and the Manual IP addresses are automatically filled out for you.
    If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report. If possible, when entering the last number for IP address, type a number that is outside the normal operating DHCP range for your router. Consult your router documentation to find the DHCP range.
    Figure : Example of setting up a Manual IP configuration using an EWS
  7. Write down these new numbers on a piece of paper. You might need to use them later when adding a second printer device.
  8. Click Apply, and then wait until the changes are confirmed.
  9. Continue to the next step.
 
Step 7: Add a second printer device to Windows (network connections only)
 
After setting a manual IP address for the printer, add a second printer to Windows that matches this new IP address.
 CAUTION:
After performing these steps, two printer icons for your printer model display in the Devices and Printers window. Do not attempt to remove the printer icon that was created when you first installed the printer software. Doing so prevents access to the HP Printer Assistant/HP Solution Center software.
 CAUTION:
If you could not set a manual IP address for your printer and the IP address changes in the future, delete the printer icon created using 'Add a printer' from Devices and Printers, and then re-add the printer. Re-adding the printer updates the print driver with the new printer IP address.
  1. Search Windows for devices, and click Devices and Printers in the list of results.
  2. Click Add a Printer.
     NOTE:
    If the name of your printer does not appear in the window and you are using a wireless network, make sure the printer is turned with wireless enabled and a network cable is not connected to your printer.
    Figure : Example of the Add a Printer screen
    Image: Add Printer screen
  3. Click the name of your printer, and then click Next. If more than one printer is listed, select the name of your printer and make sure the name does not include an alphanumeric code such as 'HP647FEA'.
    The system automatically detects the right driver to use.
  4. Select Use the driver that is currently installed (recommended), and then click Next.
  5. If desired, change the name of your printer, and then click Next.
  6. Select Do not share this printer, and then click Next.
  7. Select Set as the default printer, and then click Finish.
     NOTE:
    The printer is now using a Windows class driver which provides basic printing. If you have previously installed HP full feature software, open the printer properties for the printer device that you created and select a non-class driver name that matches your printer from the Advanced properties tab. Doing so provides more printing features, such as custom paper sizes
  8. Try printing again. If problems persist, continue to the next step.

 

Source: 'Offline' Printer Status Message Displays (Windows 10).

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope these steps are helpful, and have a nice day! :generic:

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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