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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2017 04:18 PM

HP Recommended
Product: HP Photosmart 7520

Anybody have the additional troubleshooting steps assocaited with this thread. They were supposedly messaged to users individually - http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Photosmart-7520-unable-to-connect-to-Web-Services/td...

3 REPLIES 3

‎05-07-2017 08:00 AM

HP Recommended

Hello, @savemegod – Hope you are well 🙂

 

Thank you for stopping by HP Support Forums. I am glad to assist you!

 

I understand you are having trouble while accessing the web services on your Photosmart 7520. Updating the printer firmware and then assigning a manual DNS address normally get this issue fixed. Follow the steps below:

  • Go to http://hp.care/2peqSRW to download and update the printer firmware. Restart the printer once done.
  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Now try accessing the web services and check.


Those steps should do the trick, let me know the outcome!

Cheers 🙂


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DVortex
I am not an HP Employee
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‎05-08-2017 03:03 PM

HP Recommended

Thanks for this I'll give it a go next time I am onsite! I'll mark successful at that point.

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‎05-09-2017 06:36 AM

HP Recommended

Hello, @savemegod

 

Please try those steps and let me know if that works by marking my post as a "Solution". 

 

Thanks, I'll watch for your reply!

 

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DVortex
I am not an HP Employee
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