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savemegod
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HP Photosmart 7520 unable to connect to Web Services

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HP Photosmart 7520

Anybody have the additional troubleshooting steps assocaited with this thread. They were supposedly messaged to users individually - http://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Photosmart-7520-unable-to-connect-to-Web-Services/td...

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Dvortex
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Hello, @savemegod – Hope you are well 🙂

 

Thank you for stopping by HP Support Forums. I am glad to assist you!

 

I understand you are having trouble while accessing the web services on your Photosmart 7520. Updating the printer firmware and then assigning a manual DNS address normally get this issue fixed. Follow the steps below:

  • Go to http://hp.care/2peqSRW to download and update the printer firmware. Restart the printer once done.
  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Now try accessing the web services and check.


Those steps should do the trick, let me know the outcome!

Cheers 🙂


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DVortex
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savemegod
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Thanks for this I'll give it a go next time I am onsite! I'll mark successful at that point.

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Dvortex
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Hello, @savemegod

 

Please try those steps and let me know if that works by marking my post as a "Solution". 

 

Thanks, I'll watch for your reply!

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
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