Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎08-22-2013
Message 1 of 2 (2,445 Views)

HP Photosmart 7525

I just purchased a HP Photosmart 7525 four months ago, warranty probably already expired.  RARELY used the scanner, it's practically new.  It states "SCANNER PROBLEM -- Turn printer off & then on.  If the problem is not fixed, the scanner component is broken & cannot copy or scan".  Tried turning printer off & on many times, still not working.  Any ideas, please??

0 Kudos
Distinguished Professor
Posts: 2,840
Member Since: ‎01-11-2012
Message 2 of 2 (2,433 Views)

Re: HP Photosmart 7525

Hi Sampaguita,


Try doing a Hard Reset as described in the following link.  Click Here  Is there any change?


If that doesn't help, you could try a Semi Full Reset.  If successful, this would reset the printer to factory defaults and clear the memory.  If the printer was on a wireless network, it would be taken off and would need to be reconnected.  If you want to give this a try, I can send the steps in a private message to your HP Forums in-box.  I would need you to agree not to publish the steps.  Let me know what you decide.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation