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Student
Posts: 1
Member Since: ‎01-17-2012
Message 1 of 1 (375 Views)

HP Photosmart C309a 0x61011be5 Error

hi

 

I have been having some problems with my printer just recently. When I turn it on, right at the end of the power up cycle, the printer starts a ticking sound and brings up a 0x61011be5 error message.

 

After doing some searching, I followed instructions on resetting factory defaults (the #6 method after disconnecting power), I have changed the ink cartridges as well as replacing the printhead.

 

I am now at a loss as to what could be causing this. The printer is 17 month old and used sparingly in a home office.

 

Any help gladly accepted

 

Regards

 

honkin

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