cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Sue3129
New member
1 0 0 0
Message 1 of 2
202
Flag Post

HP Photosmart C310 Ink Cartridge problem

HP Recommended
hp Photosmart C310
Microsoft Windows 10 (64-bit)

I tried to install a generic cartridge.  A message came up saying I had a Ink Cartridge Problem. It also said the cartridge was missing or damaged.  I then installed a HP ink cartridge. It gave me the same message.  I cannot get that message off the screen and I cannot use the printer because of this.  It also says refer to Printer Documentation. But I have not been able to find was the computer says the problem is. 

0 Kudos
1 REPLY 1
Rainbow23
Retired
Retired
7,692 7,685 427 601
Message 2 of 2
Flag Post
HP Recommended

Hi @Sue3129,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting a cartridge problem error on your HP Photosmart Premium e-All-in-One Printer - C310.

 

This issue could occur if the electrical contacts on the ink cartridge or the printhead are not clean.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Ink Cartridge Errors

 

Let me know how this works.
 

You have a good day ahead.
 

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation