HP Photosmart C310 Ink Cartridge problem

[Sue3129]

I tried to install a generic cartridge.  A message came up saying I had a Ink Cartridge Problem. It also said the cartridge was missing or damaged.  I then installed a HP ink cartridge. It gave me the same message.  I cannot get that message off the screen and I cannot use the printer because of this.  It also says refer to Printer Documentation. But I have not been able to find was the computer says the problem is. 

[Rainbow23]

Hi @Sue3129,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are getting a cartridge problem error on your HP Photosmart Premium e-All-in-One Printer - C310.

This issue could occur if the electrical contacts on the ink cartridge or the printhead are not clean.

Let's go through a few steps to troubleshoot this issue.

And here's the step by step guide for you in the link: Ink Cartridge Errors

Let me know how this works.
 

You have a good day ahead.