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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-23-2013 08:04 PM

HP Recommended

Remove and replace cartridges does not fix

3 REPLIES 3

‎02-25-2013 04:05 PM - last edited on ‎02-22-2017 01:48 PM by HP Administrator

HP Recommended

I would try performing an Ink System Reset on this printer.  This is to make sure that the ink system internal information has been refreshed and all contacts are clean/secure.  For information on how to perform an ink system reset click here.

 

As well, take a look at the product series specific information found in the document located here.  The document covers troubleshooting the printer when the cartridge light is flashing and one receives the message to check the printer cartridges.

 

Let me know how it goes.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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‎02-25-2013 05:18 PM

HP Recommended

Replaced faulty cartridge. Now all OK thank you !

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‎02-26-2013 11:51 AM

HP Recommended

Glad to know the issue was corrected, coastwiz!  I wish you the best in all your future printing needs.

 

Remember one can always mark the thread solved if the posts provided were able to get your issue resolved.  This is so that future users can have an easier time finding information that solves problems.  As a thanks for sticking through the issue and getting the problem fixed I provided a KUDOS on your last post.

 

Happy Printing.

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
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