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Student
Posts: 1
Member Since: ‎09-28-2010
Message 1 of 27 (44,701 Views)

HP Photosmart C4780 Can't scan

I bought my printer scanner copier this past spring and I only used the scanner once and it worked just fine NOW I can not get it to work, I put my paper on it close the lid press scan, press scan to PC, and I get an error message saying:

"Scan error. Try scan from computer or see documentation." Press OK

I don't know what I am suppose to do now? Help Please

0 Kudos
Teacher
Posts: 159
Member Since: ‎09-03-2009
Message 2 of 27 (44,698 Views)

Re: HP Photosmart C4780 Can't scan

[ Edited ]

you may need to reload your scan destinations....

 

try the scan diagnostic utility - it fixes many problems and can point to things it cannot fix by itself...

 

http://support.hp.com/us-en/document/c02073861 

 

Hope this helps

- Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎03-23-2011
Message 3 of 27 (44,039 Views)

Re: HP Photosmart C4780 Can't scan

I am using Mac... any idea?

Thank you!

Honor Student
Posts: 3
Member Since: ‎06-20-2011
Message 4 of 27 (42,958 Views)

Re: HP Photosmart C4780 Can't scan

I'm having the same problem.  Can't figure it out

Honor Student
Posts: 3
Member Since: ‎01-10-2012
Message 5 of 27 (40,770 Views)

Re: HP Photosmart C4780 Can't scan

My HP Photosmart C4780 Can't scanto my computer. Help!

Honor Student
Posts: 3
Member Since: ‎01-10-2012
Message 6 of 27 (40,770 Views)

Re: HP Photosmart C4780 Can't scan to my computer

My HP Photosmart C4780 Can't scan to my computer. Help!

Honor Student
Posts: 3
Member Since: ‎01-10-2012
Message 7 of 27 (40,769 Views)

Re: HP Photosmart C4780 does't scan to my computer

My  HP Photosmart C4780 does't scan to my computer. Help!

Intern
Posts: 34
Member Since: ‎01-10-2011
Message 8 of 27 (40,739 Views)

Re: HP Photosmart C4780 does't scan to my computer

Erbig,

 

Sorry to hear you are having problems scanning.  Can you give me more details on your problem?  Do you have a Mac or PC?  Can you print or copy from the device?  And what is the error message you get when you try to scan?

Although I am an HP employee, I am speaking for myself and not for HP.
Student
Posts: 1
Member Since: ‎01-31-2012
Message 9 of 27 (39,803 Views)

Re: HP Photosmart C4780 Can't scan

i am trying to scan  but cannot.  when I push scan to pc I get an error message

Honor Student
Posts: 2
Member Since: ‎08-26-2012
Message 10 of 27 (35,304 Views)

Re: HP Photosmart C4780 Can't scan

Error on scanner says "Try scan from computer

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