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Student
Posts: 1
Member Since: ‎05-16-2011
Message 1 of 5 (6,372 Views)

HP Photosmart C4780 feeds paper crooked after paper jam. Would like to know how to correct.

My HP Photosmart C4780 had a paper jam a few days ago when I was trying to print labels.  Ever since then, when the printer prints things crooked on the page. I am assuming this means the paper feed rollers are not grabbing at the same time. I would like to know how to correct this without having to take it in to a professional service tech.

 

The printer is approximately 1 1/2 years old. I am using a Mac with OS X (Snow Leopard).

 

Thanks for any assistance.

0 Kudos
Associate Professor
Posts: 984
Member Since: ‎04-20-2010
Message 2 of 5 (6,336 Views)

Re: HP Photosmart C4780 feeds paper crooked after paper jam. Would like to know how to correct.

Hi - Follow the steps in this video.  It should help resolve the problem.  It will walk you through ensuring that there are no remnants from the previous jam and then guide you through cleaning the rollers.

 

Hope that helps.

 

 

 

 

.

 

Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.

I am an HP employee.
Top Student
Posts: 1
Member Since: ‎09-12-2011
Message 3 of 5 (6,131 Views)

Re: HP Photosmart C4780 feeds paper crooked after paper jam. Would like to know how to correct.

Check the back door. The door you remove to clear paper jams. Make sure it's on properly. THAT cleared my paper feed problem!

Student
Posts: 1
Member Since: ‎09-16-2011
Message 4 of 5 (6,105 Views)

Re: HP Photosmart C4780 feeds paper crooked after paper jam. Would like to know how to correct.

Thanks for the advice. I have now sorted my crooked page misery!!

Student
Posts: 1
Member Since: ‎09-05-2012
Message 5 of 5 (5,361 Views)

Re: HP Photosmart C4780 feeds paper crooked after paper jam. Would like to know how to correct.

Thanks!!  This fixed the problem for me.

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