The HP Community is here for you.
05-16-2011 05:44 AM
My HP Photosmart C4780 had a paper jam a few days ago when I was trying to print labels. Ever since then, when the printer prints things crooked on the page. I am assuming this means the paper feed rollers are not grabbing at the same time. I would like to know how to correct this without having to take it in to a professional service tech.
The printer is approximately 1 1/2 years old. I am using a Mac with OS X (Snow Leopard).
Thanks for any assistance.
05-16-2011 10:26 AM
Hi - Follow the steps in this video. It should help resolve the problem. It will walk you through ensuring that there are no remnants from the previous jam and then guide you through cleaning the rollers.
Hope that helps.
I am an HP employee.
09-12-2011 12:59 PM
Check the back door. The door you remove to clear paper jams. Make sure it's on properly. THAT cleared my paper feed problem!