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Honor Student
Posts: 2
Member Since: ‎11-15-2011
Message 1 of 7 (1,010 Views)

HP Photosmart C5250 "Refer to printer documentation"??

What does this mean, and what documentation is it talking about? I've looked at the online manual... nothing. Tried calling tech support, but the only option they had was for me to upgrade to a new printer because I'm out of warranty. Just trying to print some coupons... HELP!!

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Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 2 of 7 (601 Views)

Re: HP Photosmart C5250 "Refer to printer documentation"??

Hi, I know you made this post some time ago but I see no one replied. Did you manage to resolve the issue?

FYI, you might find some handy coupons at the HP Savings Center

 

https://h30495.www3.hp.com/detail/100.2

Savings Center

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 4
Member Since: ‎03-08-2012
Message 3 of 7 (578 Views)

Re: HP Photosmart C5250 "Refer to printer documentation"??

I am having the same problem.  Please help!!  I have turned the machine off, unplugged the connections, taken the cartridges out and cleaned them off and put them back in.....Please HELP!!!

Honor Student
Posts: 4
Member Since: ‎03-08-2012
Message 4 of 7 (542 Views)

Re: HP Photosmart C5250 "Refer to printer documentation"??

[ Edited ]

Can ANYBODY  please shed some light??  What does "Refer to printer documentation" mean????  My printer started printing all blurry/double printing .....  I don't know what's going on!  I checked my ink cartridges and both still have 2014 dates on them.........  This is our 4th or 5th HP Printer...... I like the HP products, but, I'm getting upset that they only last a couple of years.....maybe I need to rethink HP if nobody can help when they start screwing up.

 

Can someone PLEASE help?!

Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 5 of 7 (535 Views)

Re: HP Photosmart C5250 "Refer to printer documentation"??

Hi
Are you seeing an error msg related to the cartridges? If so, and you've tried all the usual troubleshooting then I'd suggest contacting phone support as you may require replacement cartridges.
Please let me know how you get on and if there's anything further I can help with.
Ciara
I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
Honor Student
Posts: 4
Member Since: ‎03-08-2012
Message 6 of 7 (529 Views)

Re: HP Photosmart C5250 "Refer to printer documentation"??

I'm not sure what it is.  I was printing and all of a sudden it started printing all blurry... like it was double or triple printing the image.  The only thing the screen says is "Refer to printer documentation".  It doesn't say anything else.  I don't know what else to check.

Regents Professor
Posts: 8,710
Member Since: ‎11-27-2009
Message 7 of 7 (523 Views)

Re: HP Photosmart C5250 "Refer to printer documentation"??

Ok, I'd suggest contacting HP phone support as the cartridge is in warranty til 2014. Please let us know how you get on...

 

HP phone support no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

 

Ciara

I am an HP employee.
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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